For best performance, your device should be within 23 feet (7 m) of your second display. If you notice pixelation in the video or if the audio stutters, try the following: For info on how to connect your device to the adapter, see Use the Microsoft Wireless Display Adapter.Ĭhoose the section that best matches your issue and follow the instructions.

Keep your device within 23 feet (7 m) of the second display. Before connecting to the adapter, connect your device to Wi-Fi. The adapter can only connect to one display at a time. For the most stable connection, use a USB charging port that's directly connected to a wall outlet and provides at least 5W (5V/1A) of power. The adapter gets power through this port. Make sure the adapter is plugged into a USB charging port on the second display. To learn how, see Update the Microsoft Wireless Display Adapter. Make sure your adapter is also updated to the latest firmware. In many cases, installing the latest updates for Windows will fix the issue. Having trouble with the Microsoft Wireless Display Adapter Before you begin Having trouble with video or audio playbackĭisplay is not to scale or some parts of the display are missing If you run into issues with your wireless display adapter, here are some troubleshooting steps. We recommend following them in order until your issue is resolved.

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